Shipping policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2 business days. Should there be any delays due to high volume of orders or festive seasons, we will notify you via email. 

Damages

Singapore Symphony Orchestra is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

For international shipping, please note that Singapore Symphony Orchestra is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).