FAQs, Shipping & Delivery

Last updated: 15 January 2021

FAQs

Is there a place where I can look at the merchandise in person?
Due to current COVID-19 restrictions, access to the locations where our physical merchandise is stored is not permitted to the public. When restrictions are lifted, you can view our merchandise in person at our carts at the Victoria Concert Hall and Esplanade Concert Hall, during concert occasions and subject to availability.
Can I request a specific pewter pin backing card?
For online sales, we regret that we do not entertain requests for specific backing cards. We understand the appeal of having different ones, so if your order includes multiple pins, we will do our best to send you a variety. Please note that backing cards are printed in a limited quantity so we may not have every version available.
What are your payment methods?
We currently accept payment via: PayPal, credits cards (AMEX, Visa, Mastercard) Apple Pay, Google Pay, ShopPay and PayNow.

Cash payments are only accepted at our physical merchandise carts when our Concert Halls open again.

Shipping & Delivery

All orders are processed within 2 business days. Should there be any delays due to high volume of orders or festive seasons, we will notify you via email.

Shipping Cost & Delivery Times

Orders	Cost (SGD)	Est. Shipping Time
Up to $50	$2	5 - 7 working days (untracked)
$50 and up	Free	5 - 7 working days (tracked)
Registered Mail (via Singpost)	$5	2 - 3 working days (tracked)
Expediated Shipping (via courier)	$7.50	1 - 2 working days (tracked)
Collection from Venue	Free	N.A.

Damage During Shipping

Singapore Symphony Orchestra is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping

International delivery will be made available in the future.

Returns & Refunds

Please see our Returns & Refunds page for more information.