FAQs, Shipping & Delivery

Last updated: 10 July 2023

FAQs

  1. Is there a place where I can look at the merchandise in person?
    You can view our merchandise in person either at our carts during concerts at the Victoria Concert Hall and Esplanade Concert Hall, or by approaching the SSO Box Office at Victoria Concert Hall (9.30am to 6pm, Mon to Fri. Closed on Public Holidays and Weekends).  
     
  2. Can I request a specific pewter pin backing card?
    For online sales, we regret that we do not entertain requests for specific backing cards. We understand the appeal of having different ones, so if your order includes multiple pins, we will do our best to send you a variety. Please note that backing cards are printed in a limited quantity so we may not have every version available.

  3. What are your payment methods? 
    We currently accept payment via: PayPal, credits cards (AMEX, Visa, Mastercard) Apple Pay, Google Pay, ShopPay and PayNow. 

    Cash payments are only accepted at our physical merchandise carts and at the SSO Box Office counter at Level 1 of Victoria Concert Hall.

Shipping & Delivery

All orders are processed within 2 business days. Should there be any delays due to high volume of orders or festive seasons, we will notify you via email. 

Shipping Cost & Delivery Times 

Orders Cost (SGD) Est. Shipping Time
Up to $50 $2 5 - 7 working days
(untracked)
$50 and up Free 5 - 7 working days
(tracked)
Registered Mail 
(via Singpost)		 $5 2 - 3 working days
(tracked)
Expediated Shipping
(via courier)		 $7.50 1 - 2 working days
(tracked)
Collection from Venue Free N.A.


Damage During Shipping

Singapore Symphony Orchestra is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping

International delivery is available to selected countries. If your country is not in the list, do reach out to us.